Disaster Response Services

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Disaster Case Management Program


Disaster case management is a process where a case manager serves as a single point of contact for individuals or families who were impacted by the floods. This person helps households return to a state of self-sufficiency. The case manager can help families identify their unmet needs, present these needs groups providing assistance to victims and coordinate with volunteer groups for home repairs. They also help clients get connected to services, provide referrals to the appropriate agencies and help them access services such government benefits,  SNAP, SBA and FEMA applications and appeals, mental health services, housing, home repairs, transportation and other essential services.


DCMP Contact Information
Main Line: 985-605-5840
(For clients looking for assistance, clients will be screened, provided with initial info and assigned a case manager)
Name Address Hours of Operation
North Shore Catholic Center 4465 Hwy 190 E, Service Road, Covington LA 70433 M to Th 9:00-5:00 By Appointment
For Services Kelsey Giroir kgiroir@ccano.org 


Program Manager Stephanie Dupepe sdupepe@ccano.org 985-605-5847

CCANO has provided the following to individuals impacted by the flood:

  • We currently have 96 individuals enrolled in disaster case management. Case management is a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet the client’s health and human service needs.
  • CCANO assisted with the enrollment of 41 individuals for D-SNAP (Disaster Food Assistance). We also offered translation services to 3 additional individuals in need of D-SNAP.
  • CCANO staff gave emotional and spiritual support through face-to-face meetings with 50 families at the Covington High School Red Cross shelter. CCANO also provided shelter support and purchased needed hygiene items.
  • We have offered information and referrals to 384 people.
  • As well, we’ve offered Crisis Counseling to 53 individuals.
  • CCANO staff is providing case management services to 30 employees at Our Lady of the Angels Hospital so they can continue to help patients in need while also receiving help.
  • CCANO has also received 37 referrals in St. Tammany and Washington Parishes from state and local government agencies and churches for crisis counseling and emergency assistance of critical cases as well as assistance for first responders with a complete loss. New cases are being identified daily through outreach and canvasing.
  • CCANO held its first volunteer clean-up day on Saturday, March 19th. Thirteen volunteers met at Bogalusa Senior Center and cleaned three homes.
  • CCANO has also assisted with the distribution of items including 24 boxes (5 Hygiene kits per box totaling 120 Hygiene kits distributed) and 56 Cleaning kits. In total, 8 pallets of items were distributed.
    • At this time, CCANO has conducted 37 home damage assessments and provided 181 individuals with information and referrals.
    • The Davis Landing neighborhood in Slidell was identified as high-need for additional assistance since they had a high percentage of individuals without insurance.
    • In collaboration with Second Harvest, CCANO’s Food for Families/Food for Seniors program delivered 910 ready-made meals and 300 soda cracker boxes.
  • 3 Crisis Counselors are or have been providing counseling at:
      • Annunciation Catholic Church in Bogalusa, Louisiana (Washington Parish)
      • Bogalusa City Government (Washington Parish)
      • St. Peter Catholic Church (St. Tammany Parish)
      • Covington Red Cross Shelter (St. Tammany Parish)

We have been collaborating with: Second Harvest, FF/FS, YMCA, Good Samaritans Ministry, Epworth Project (Volunteer program that offers home repairs), YMCA, ARC-YMCA (Other), United Way SELA, United Way Washington, Bogalusa Mayor and employees, St. Luke, Sts. Peter and Paul, St. Ben’s, Red Cross, FEMA, Southern Baptist Disaster Response and Our Lady of the Angels Hospital.

Due to the magnitude of the disaster, long-term counseling, case management, and rebuilding assistance are anticipated. CCANO is projecting needs for housing clean up and volunteer labor, additional food delivery and extra food assistance to low income seniors. As the water recedes and the assessments continue over the next several days, CCANO will assist with case management to help them in accessing support through FEMA, D-SNAP, and other federal and state programs.


Disaster Response History

Catholic Charities is always called on in times of difficulty and has served the region since 1727. As needs in the community arise, we are able to offer a swift and effective response. We have a proven track record of assisting our community during troubled times.

Hurricane Isaac, 2012

Catholic Charities Archdiocese of New Orleans was designated as the lead agency in coordinating local and federal assistance in the aftermath of Hurricane Isaac.  Through an $8 million grant from Federal Emergency Management Agency (FEMA) via the Louisiana Department of Children and Family Services,  Catholic Charities established the Hurricane Isaac Disaster Case management program to assist 1225 people still struggling to rebuild their homes and lives after the damage caused by Hurricane Isaac. Through the Hurricane Isaac Disaster Case Management Program (DCMP), families and inviduals in need of recovery assistance were connected to available services and material goods, including long-term sustainable housing, employment, furniture, appliances, counseling services and more.

Deep Water Horizon Oil Spill, 2010

In response to devastating effects of the Deep Water Horizon Oil Spill in April 2010, Catholic Charities established the Spirit of Hope program that offered behavioral health and supportive services for the families and individuals living in Louisiana’s coastal parishes.  Additionally, in October, 2010, CCANO secured a $6.7 million grant from British Petroleum (BP) to provide behavioral health services in the affected parishes (Jefferson, Lafourche, Orleans, Plaquemines, St. Bernard, St. Mary, St. Tammany, and Terrebonne).  Through this grant, the Spirit of Hope Collaborative was established bringing together 15 non-profits from the affected regions. Spirit of Hope  helped minimize the impact of the BP oil spill disaster through outreach, community engagement, education, counseling services, and psychiatric services.

Hurricane Katrina, 2005

In the aftermath of Hurricane Katrina, Catholic Charities worked tirelessly to coordinate assistance and relief for the people of the Greater New Orleans Area. Within the first year of recovery, Catholic Charities had made strides in reestablishing existing programming and strategically establishing points and programs of assistance in neighborhoods most affected by Katrina including housing, healthcare, education and economic development. Our response influenced a national model of disaster case management for future disasters.

In addition, Catholic Charities established Operation Helping Hands in 2005, to aid elderly and disabled residents in the gutting and rebuilding of homes destroyed by flood waters. Over 29,000 volunteers from across the country joined us in the rebuilding efforts. The program is reactivated based on disaster recovery needs after a major storm.

Operation Helping Hands, 2005-2012

Operation Helping Hands was proud to have welcomed 29,730 volunteers to New Orleans from 2005-2012. The volunteers came from across the U.S. and sometimes from across the globe giving  850,184 hours of time to rebuild Katrina-damaged homes of elderly and disabled New Orleanians. In sum, the volunteers gutted 1,983 homes, rebuilt 211 homes and painted 413 homes.

In the aftermath of Hurricane Isaac, Operation Helping Hands helped homeowners in Plaquemines and St. John the Baptist Parishes who were affected by this devastating storm. In partnership with Cornerstone Builders and Community Staffing Services (CSS), OHH completed 78 relief projects. Several volunteer groups assisted in both locations. The work of OHH and its partners  included everything from gutting and cleaning out household items to hanging drywall and finishing it, as well as doing home rebuild assessments to help the long term recovery group.

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