CCANO Coronavirus Precautions

Disaster Response Services

Washington and St. Tammany Parish Flood Services

For those affected by the March 2016 floods:


North Shore Floods Response

Disaster Case Management Program

Disaster case management is a process where a case manager serves as a single point of contact for individuals or families who were impacted by the floods. This person helps households return to a state of self-sufficiency. The case manager can help families identify their unmet needs, present these needs groups providing assistance to victims and coordinate with volunteer groups for home repairs. They also help clients get connected to services, provide referrals to the appropriate agencies and help them access services such government benefits,  SNAP, SBA and FEMA applications and appeals, mental health services, housing, home repairs, transportation and other essential services.


DCMP Contact Information
Main Line: 985-605-5843
(For clients looking for assistance, clients will be screened, provided with initial info and assigned a case manager)
Name Address Hours of Operation
North Shore Pastoral Center 69090 Hwy 190 Service Rd, Covington LA 70433 M to Th 9:00-5:00 By Appointment
Annunciation Roman Catholic Church

517 Avenue B,

Bogalusa, LA 70427

M to Th 9:00-5:00 By Appointment
Holy Family Roman Catholic Church

1220 14th Ave

Franklinton, LA 70438

M to Th 9:00-5:00 By Appointment
St. Luke the Evangelist Roman Catholic Church

910 Cross Gates Boulevard,

Slidell, LA 70461

M to Th 9:00-5:00 By Appointment
Point of Contact for Referrals Shelita Turner


(wc): 504-909-5308

Supervisor Shirley Lachmann 504-875-5860
Program Director Kevin Carlson 504-861-6351
Disaster Case Managers
Name Contact Number Email Address Primary Site
Jasmine Augustine 504-858-1453 PASTORAL CTR
DeLanie Banks 504-919-6148 PASTORAL CTR
Shawanda Blatcher 504-919-6273 St. Luke
Connie Bovingdon 504-214-8738 St. Luke
Holly Caffarel 504-881-5498 Holy Family
Laurin Coudrain 504-919-6250 Holy Family
Gregory Fevret 504-812-8935 Annunciation
Shirley  Methvin 504-460-8236 Annunciation

CCANO has provided the following to individuals impacted by the flood:

We have been collaborating with: Second Harvest, FF/FS, YMCA, Good Samaritans Ministry, Epworth Project (Volunteer program that offers home repairs), YMCA, ARC-YMCA (Other), United Way SELA, United Way Washington, Bogalusa Mayor and employees, St. Luke, Sts. Peter and Paul, St. Ben’s, Red Cross, FEMA, Southern Baptist Disaster Response and Our Lady of the Angels Hospital.

Due to the magnitude of the disaster, long-term counseling, case management, and rebuilding assistance are anticipated. CCANO is projecting needs for housing clean up and volunteer labor, additional food delivery and extra food assistance to low income seniors. As the water recedes and the assessments continue over the next several days, CCANO will assist with case management to help them in accessing support through FEMA, D-SNAP, and other federal and state programs.


Disaster Response History

Catholic Charities is always called on in times of difficulty and has served the region since 1727. As needs in the community arise, we are able to offer a swift and effective response. We have a proven track record of assisting our community during troubled times.

 Hurricane Isaac, 2012

Catholic Charities Archdiocese of New Orleans was designated as the lead agency in coordinating local and federal assistance in the aftermath of Hurricane Isaac.  Through an $8 million grant from Federal Emergency Management Agency (FEMA) via the Louisiana Department of Children and Family Services,  Catholic Charities established the Hurricane Isaac Disaster Case management program to assist 1225 people still struggling to rebuild their homes and lives after the damage caused by Hurricane Isaac. Through the Hurricane Isaac Disaster Case Management Program (DCMP), families and inviduals in need of recovery assistance were connected to available services and material goods, including long-term sustainable housing, employment, furniture, appliances, counseling services and more.

Deep Water Horizon Oil Spill, 2010

In response to devastating effects of the Deep Water Horizon Oil Spill in April 2010, Catholic Charities established the Spirit of Hope program that offered behavioral health and supportive services for the families and individuals living in Louisiana’s coastal parishes.  Additionally, in October, 2010, CCANO secured a $6.7 million grant from British Petroleum (BP) to provide behavioral health services in the affected parishes (Jefferson, Lafourche, Orleans, Plaquemines, St. Bernard, St. Mary, St. Tammany, and Terrebonne).  Through this grant, the Spirit of Hope Collaborative was established bringing together 15 non-profits from the affected regions. Spirit of Hope  helped minimize the impact of the BP oil spill disaster through outreach, community engagement, education, counseling services, and psychiatric services.

Hurricane Katrina, 2005

In the aftermath of Hurricane Katrina, Catholic Charities worked tirelessly to coordinate assistance and relief for the people of the Greater New Orleans Area. Within the first year of recovery, Catholic Charities had made strides in reestablishing existing programming and strategically establishing points and programs of assistance in neighborhoods most affected by Katrina including housing, healthcare, education and economic development. Our response influenced a national model of disaster case management for future disasters.

In addition, Catholic Charities established Operation Helping Hands in 2005, to aid elderly and disabled residents in the gutting and rebuilding of homes destroyed by flood waters. Over 29,000 volunteers from across the country joined us in the rebuilding efforts. The program is reactivated based on disaster recovery needs after a major storm.

Operation Helping Hands, 2005-2012

Operation Helping Hands was proud to have welcomed 29,730 volunteers to New Orleans from 2005-2012. The volunteers came from across the U.S. and sometimes from across the globe giving  850,184 hours of time to rebuild Katrina-damaged homes of elderly and disabled New Orleanians. In sum, the volunteers gutted 1,983 homes, rebuilt 211 homes and painted 413 homes.

In the aftermath of Hurricane Isaac, Operation Helping Hands helped homeowners in Plaquemines and St. John the Baptist Parishes who were affected by this devastating storm. In partnership with Cornerstone Builders and Community Staffing Services (CSS), OHH completed 78 relief projects. Several volunteer groups assisted in both locations. The work of OHH and its partners  included everything from gutting and cleaning out household items to hanging drywall and finishing it, as well as doing home rebuild assessments to help the long term recovery group.


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