CCANO’s Disaster Case Management Program Helps Northshore Residents Navigate Recovery Needs

Published on December 16, 2016

Catholic Charities’ Spirit of Hope Disaster Case Management Program continues to work with individuals and families on the Northshore who were impacted by the March 2016 flooding. Serving as a single point of contact, our case managers help households return to a state of self-sufficiency by assisting families in identifying their unmet needs, presenting these needs to groups providing assistance to victims, and coordinating with volunteer groups for home repairs. Catholic Charities’ case managers also help clients connect to needed services, provide referrals to the appropriate agencies, and access government benefits, FEMA, SNAP and SBA applications and appeals, mental health services, housing, home repairs, transportation and other essential services.

Disaster Case Management: Teresa's flooded home

Teresa’s flooded home

Providing Help. Creating a Spirit of Hope.

On March 11, 2016, Teresa watched the local news and waited for the water to rise around her house. The subdivision she lived in was bordered by the Pearl River and Gum Bayou, an area notorious for flooding.  Teresa’s anxiety grew as she worried about getting to safety before the water got too high. Because of her experiences living through other floods and Hurricane Katrina, Teresa knew to pack her van and get her pets, clothes, and other belongings to high ground as soon as possible. Teresa left her home, went to a hotel and waited for the flood waters to recede. When they did, the damage was extensive: four feet of water in her house and five feet of water in the garage. Teresa’s wooden floors had buckled and black mold quickly grew. All the exterior doors were swollen and buckled, and all of Teresa’s appliances were damaged or destroyed.

Teresa turned to Catholic Charities’ Disaster Case Management Program for help because FEMA funding for hotel assistance was ending, and she had not received funding from the insurance company to repair her home. Teresa needed a case manager to guide her in her recovery process.

Teresa: Spirit of Hope Success Story 2016

Teresa and her CCANO case manager met with FEMA on July 18, 2016.  Together they worked diligently, and after many repairs to her home, Teresa changed her recovery goals.

She decided to sell her home and purchase a new trailer. Today Teresa lives in a new trailer in the same park as her daughter and granddaughter, and she could not be any happier!  Teresa is thankful for the help she received and knows she couldn’t have made it without the assistance of Catholic Charities.

For more information on CCANO’s Disaster Case Management Program or to request help, please call (985) 605-5843 or visit CCANO’s Disaster Response Services page. Clients will be screened, provided with initial information and assigned a case manager.

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